Terms & Conditions

Please read our terms and conditions carefully before using this web site and prior to placing any order. By using this web site and/or selecting the “Agree” option on the Checkout page, you confirm your unconditional acceptance of the following terms and conditions. 1c2c reserves the right to change these terms and condition without prior notice. If you do not accept these terms and conditions, please do not proceed to use this web site.

Order Confirmation

After placing your order at the 1c2c web site, you will receive an order confirmation via email. The receipt of an email order confirmation does not constitute our acceptance of your order or our confirmation of an offer to sell a product or service. 1c2c reserves the right to limit the order quantity of any product or service and/or to refuse service to any customer, without prior notice. We may also require additional information and/or verification of information prior to the acceptance or shipment of any order. 1c2c accepts payments made by Visa, Mastercard and American Express. All prices are quoted in Canadian dollars. New customers may experience a delay of 1-2 business days in processing their initial order to allow for verification and security checks.

It is your responsibility to ascertain and obey all applicable local, provincial, federal and international laws in regard to the possession, use, distribution and sale of any item purchased from 1c2c.

Products, Content and Specifications

All product availability, prices, specifications and website features are subject to change at any time, without notice. The availability of any product or service on the 1c2c web site at a particular time at a given price does not imply or warrant that this product or service will be available at any given time at the same price. Certain item weights, measurements and similar feature descriptions are approximate and are provided for convenience purposes only. At 1c2c, we make our best effort to accurately display the attributes of our products, including the applicable colours; however, the actual colour you see will vary depending on your computer system and we cannot guarantee that your computer will accurately display such colors.

Accuracy of Information

1c2c attempts to ensure that the information on our web site is complete, accurate and current. Despite our best efforts, the information on this web site may occasionally be inaccurate, incomplete or out of date. For example, products featured on the web site may be unavailable, may have different specifications than those listed, or may be available at a different price than what is stated on the web site. In addition, 1c2c may change information regarding product price and availability without notice.

Backorders/Cancellations

Unless you have made other arrangements with us, we normally charge for your complete order when you place it, including back orders. Any in-stock products from your order will be shipped right away. We will monitor multiple suppliers and may switch suppliers so that we can deliver your products to you as soon as they become available. Normally, back orders are processed within 7 to 10 business days. We will notify you if there are extraordinary delays to your shipment as a result of supplier or manufacturer issues. Please note that the prices for backordered products are not guaranteed and are subject to change. In the event of a price increase, significant delay, or any other reason that prevents you from receiving your order, we will notify you by email and you will have the option to cancel your order. You may cancel any outstanding back orders by contacting us at sales@1c2c.com before your order is shipped.

In the event the product is unavailable, or if you wish to cancel the back ordered item before it is shipped, you will be issued a refund using the same method of payment you used to place the order, or you will receive a credit note to use at 1c2c. While we make every attempt to promptly issue refunds, please allow 5 to 7 business days for refunds to be processed.

Return Policies

1c2c sells all products strictly under the manufacturers' terms and conditions (which include warranties and return policies). Prior to ordering any item from 1c2c, it is your responsibility as the purchaser to check the product specifications with the manufacturer to ensure that the product is compatible with and recommended for use with your existing system equipment, including the operating system and all component hardware and software. Up-to-date specifications can generally be found at the manufacturer’s web site, and product compatibility can be confirmed by contacting the technical support staff of the respective manufacturer. Ordering an incorrect or incompatible product does not warrant an exchange or refund. Also, we do not, under any circumstances, accept returns for opened, non-defective products. This follows all manufacturer policies and therefore no exceptions can be made.

Before returning any item, please obtain a Returned Materials Authorization (RMA) number from the product manufacturer. The RMA number MUST be obtained before shipping any items to the respective manufacturer’s warranty/service centre. 1c2c accepts no responsibility for products that are returned without an accompanying RMA number. All materials must be returned in the condition in which they were received, including all accessories, manuals, blank warranty cards, and a copy of the invoice and/or packing slip. In the event that a returned order is missing any these items, the return may not be processed. Once an RMA number has been issued to you, please ensure that the product is returned to the warranty centre within 7 days of the RMA issue date (unless specified otherwise in writing by the RMA issuer).

Please note that there may be restocking charge for products that have been approved for a refund. If a credit is to be issued for purchases made with a credit card, this credit will be applied to the same card that was used at the time of the original purchase. The credit will be made within 5-7 business days of our receiving verification that the merchandise was returned. Purchases made by cash or cheque will be refunded with a cheque.

Exchanges and Servicing

All products are governed under the manufacturer’s specific warranty, and as such, you must contact the manufacturer directly for product servicing/repairs. The contact information for the warranty/service center can generally be found on the respective manufacturer’s web site or in the product manual.

If you receive a defective product, it is your responsibility to send the product for repair or exchange to the respective manufacturers' warranty/service centre, including any applicable shipping and handling charges. The manufacturers will repair, return or replace defective products in accordance with their own policies.

In the instance of an exchange, the replacement product will be exactly as the original purchase. The only exception to an exact replacement will be the recommendation of the manufacturer, if the product has been retired and another cannot be allocated. In such an exchange, the customer may choose to accept or not to accept the recommended exchange product. If accepted, the customer will be responsible for paying the difference in cost of the succeeding product.

Shipping Policy and Limitations

After an order is placed, it will not be shipped until it is verified by our Order Processing team. While we make every effort to complete this process within 24 hours of receipt of an order, 1c2c does not provide any guarantee as to when an order will ship.

When the verification process is complete, the order will be shipped to the address provided by the purchaser as long as that address complies with 1c2c’s shipping restrictions. All purchases made from our website are pursuant to a shipment contract, and as a result, the risk of loss and title for items purchased from 1c2c passes to you upon delivery of those items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

Unfortunately, orders cannot be picked up from our office or warehouse locations. All orders will be shipped directly to the address provided by the purchaser. At this time, 1c2c will only ship to destinations within Canada.

Shipping Costs:

Upon checkout, you will be able to view the estimated shipping cost for your entire order. By default, the cheapest shipment option available will be automatically selected for you during checkout. For additional shipping arrangements such as Next or Second day delivery, please contact us at sales@1c2c.com for the current shipping rates and we will gladly provide them.

Shipping costs are estimated based on the weight and size of the item(s) in your order, the shipping address, and the type of shipping method selected by the purchaser. The shipping cost will be higher if you select multiple addresses for delivery of different parts of the same order. In addition, shipping costs will be higher for remote delivery locations. Shipping costs will be higher if multiple order items have to be shipped out from multiple warehouses. Shipping costs will be higher for heavier or for oversized items. Shipping costs are non-refundable.

Using our Web Site

Our website design and all text, graphics, information, content, and other material which is displayed on and/or downloadable from the 1c2c web site are the sole property of 1c2c, or are used with the permission of the owner. Any and all content from the 1c2c web site may not be used except as permitted in these Terms and Conditions or with the prior written permission of the owner of such material. You may not modify the information found on this web site in any way or reproduce, publicly display, perform, distribute or otherwise use this content for any public or commercial purpose. Unauthorized use of our website content may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations.

Copyright and Trademark Information

Certain trademarks, trade names, service marks and logos used or displayed on 1c2c’s web site are registered and unregistered trademarks, trade names and service marks of 1c2c and its affiliates. Other trademarks, trade names and service marks used or displayed on our web site are the registered and unregistered trademarks, trade names and service marks of their respective owners. Nothing contained on the 1c2c web site grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on this web site without the written permission of 1c2c or related third party owners.

Liability Disclaimer

1c2c and its affiliate parties make no representations or warranties of any kind, either express or implied, regarding the 1c2c web site and/or any materials provided on 1c2c, all of which are provided on an "as is" and "as available" basis. 1c2c and third parties do not warrant the accuracy, completeness, currency, reliability and suitability of the content, data or operation of the 1c2c web site. In addition, 1c2c disclaims all warranties and conditions, including but not limited to those pertaining to merchantability, fitness for a particular purpose, title and non-infringement, and those arising by statute, in law, from a course of dealing or from usage of trade.

1c2c and its affiliate parties are not responsible for late, lost, incomplete, illegible, misdirected or stolen messages/mail, unavailable network connections, failed, incomplete, garbled or delayed computer transmissions, on-line failures, hardware and software malfunctions, other technical malfunctions and/or disturbances, any sort of communications failures, or for any circumstances affecting, disrupting or corrupting communications.

1c2c and the affiliated parties assume no responsibility and shall not be liable for any damages that arise due to viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing on the 1c2c web site or your downloading of any materials, data, text, images, video or audio from 1c2c. In no event shall 1c2c or any of our affiliated third parties be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, direct, indirect, incidental or consequential damages of any kind (including, but not limited to lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, which is in any way connected with any use of the 1c2c web site or products found herein, any type of failure or delay (including, but not limited to the use of or inability to use any component of 1c2c for making purchases), or for the performance or nonperformance by 1c2c or any third parties, even if such party has been advised of the possibility of damages by any other party.

Personal Information Security

We employ the very latest security measures to protect you against the loss, misuse, unauthorized access to and alteration of your personal information. We use a combination of data servers to guard your data from internet access, and the servers themselves are kept in a high-security Internet Service Facility. At this facility, only authorized technical support staff members are allowed access to the data servers, and every access is logged and tracked. All data back-up processes follow the same stringent security measures.

At any point where you are required to provide personal information on our web site, you are fully protected by the most powerful data encryption technology, such as Secure Sockets Layer (SSL), which secures your personal information during data transport. SSL encrypts ordering information such as your name, address and credit card number. Please contact us if you have any questions regarding the security of using the 1c2c web site, or consult our Privacy Policy for more information. We do not accept responsibility for data security in case of inadvertent or deliberate breach of our security measures.

Revisions to these Terms and Conditions

1c2c may revise these Terms and Conditions at any time by updating this posting. You should visit this page from time to time to review the current version of our Terms and Conditions, as your use of the 1c2c web site confirms your acceptance of them. Certain provisions of these Terms and Conditions may be superseded by expressly designated legal notices or terms located on particular pages at 1c2c.

245 Matheson Blvd. East, Unit 5 A Mississauga, ON L4Z 3C9